At ROWIE, we believe it’s less about the sizing and more about the silhouette. Each woman is perfectly unique and various fabrics perform differently. So with that in mind,choose a size that will work for your body, no matter what the size tag says!We have provided body measurements that we fit/design to, to help you choose your perfect ROWIE piece with ease.
OUR STANDARD GUIDE
| XS | S | M | L | XL | |
| Bust | 85 | 90 | 95 | 100 | 105 |
| Waist | 65 | 70 | 75 | 80 | 85 |
| Hips | 90 | 95 | 100 | 105 | 110 |
| XS | S | M | L | XL | |
| Bust | 33.5 | 35.5 | 37.5 | 39.4 | 41.3 |
| Waist | 25.6 | 27.5 | 29.5 | 31.5 | 33.5 |
| Hips | 35.5 | 37.5 | 39.4 | 41.3 | 43.3 |
For assistance with sizing on a specific product we do provide all garment measurements under the 'SIZE GUIDE' of each product.
Simply compare your measurements to the measurements of the garment! ( Do note these are the garment measurements & not the measurements you should be for that size. )
Any further sizing information can be found on a product under the 'FIT NOTES' of each product, this will include the model measurements!
If the item you are interested in is on-sale or from a previous collection it will not, unfortunately, be restocked unless we receive a return!
Only items that are available for ‘pre-order’ will definitely be restocked.
We highly recommend signing up to the waitlist for the size you are interested in or getting in touch via email/livechat in regards to if a product will be restocked.
Please be sure you have confirmed your subscription to our mailing list, due to the email being automated it can take a few minutes to deliver to your account!
It may also sometimes be sent to your junk/spam or folder assigned for promotions.
If you are unable to locate this email please email hello@rowiethelabel.com.
Lodge your return via our “Request A Return’ portal
Post your unworn item/s via a trackable postal service within 30 days (for full price garments) & 14 days (for sale garments) from the date you received your parcel
All ROWIE returns wanting to be exchanged please opt for a store credit when submitting your return and your return will be processed as a virtual gift voucher for you to purchase the item/s you wish.
Your return will undergo a quality review, once approved you will be notified via email!
Unfortunately we are currently unable to process returns or refunds for online orders in our boutiques.
You are welcome to drop your return into either of our boutiques and it will then be processed by our online returns team once it has been received at our warehouse.
Please ensure your return has been lodged online via our ‘Request A Return’ portal prior to taking your item/s into the boutique.
If you choose to take your return to our boutiques, there may be delays with your return being processed.
Unfortunately online gift vouchers are valid for online use only.
Requests can be made to hello@rowiethelabel.com to have our online vouchers transferred for redemption in our Byron & Bangalow Boutiques, we will aim to complete your request within 48 hours.
Our online customer care team is based in Byron Bay, Australia & our hours of business are Monday to Friday 8:30am - 4pm.
We aim to respond to all enquiries within 2 business days. Please bear with us during busy periods (launch weeks, flash sales) as we will have an above average number of enquiries to respond to.
We aim to respond to all enquiries within 2 business days. Please bear with us during busy periods (launch weeks, flash sales) as we will have an above average number of enquiries to respond to.
Sometimes our emails may get sent to allocated folders such as promotions or junk. Please check these folders if you do not hear from us within 2 business days.
Before submitting your order or online enquiry, please carefully review your contact details.
We now offer free standard shipping on all orders, worldwide!
Australia Express
Australia Express
| Orders under $250AUD | $10 |
| Orders over $250AUD | Free |
International Express
| Orders under $250AUD | $15 - $45 |
| Orders over $250AUD | Free |
For specific international delivery pricing see our full chart here
If you have placed an order and would like to make any changes, please contact our customer care team ASAP. As orders are shipped at 12pm AEDT every business day, we are unable to change your order after 12pm! Please make sure you choose your items carefully and enter the correct shipping details before placing your order.
We’ll do our best to assist with any change requirements however, please note we cannot guarantee that your requested changes can be made to your order prior to shipment and once the order has left our premises we are unable to make any changes.
Our sincere apologies for the delay with your order, at this current time most domestic (AUS) orders are arriving in good time however, there may be longer than usual delivery times for International deliveries due to impacts of COVID-19.
You can find current information on the delivery estimates through Australia Post here.
All international customers are responsible for customs & duties within their own country.
Import duties and taxes are not included in the item price or shipping cost.
We have no control over these charges and cannot predict what they may be.
As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.
If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence.
ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.
Do note, if your parcel is returned to us because you declined to pay Custom/Import Duties & Taxes we will not refund your original postal charge.
If you have received a garment you believe to be faulty please e-mail hello@rowiethelabel.com with your order number & photos of the fault.
Once we have assessed the fault we will arrange a replacement or refund.
If the item is full price before you add the coupon code/promo code it is still considered full price!
Sale garments are items that have a reduced price before a coupon code/promo code has been added to your order 🙂
Discount codes are only valid on full-price items, therefore not able to be used on already marked down items, including during promotional periods.
In addition to this, discount codes are unable to be combined.
