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Our sincere apologies with the delay of your order, at this current time Australia Post are experiencing severe delays through the whole postal network.

For domestic orders (Aus) we are currently experiencing delays of 5-20 business days & 15-30 business days for international standard orders. 

You can find current information on the delivery delay through Australia Post here
At ROWIE, we believe it’s less about the sizing and more about the silhouette. Each woman is perfectly unique and various fabrics perform differently. So with that in mind,choose a size that will work for your body, no matter what the size tag says!We have provided body measurements that we fit/design to, to help you choose your perfect ROWIE piece with ease.


OUR STANDARD GUIDE
XS S M L XL
Bust 85 90 95 100 105
Waist 65 70 75 80 85
Hips 90 95 100 105 110
XS S M L XL
Bust 33.5 35.5 37.5 39.4 41.3
Waist 25.6 27.5 29.5 31.5 33.5
Hips 35.5 37.5 39.4 41.3 43.3
For assistance with sizing on a specific product we do provide all garment measurements under the 'SIZE GUIDE' of each product. 
Simply compare your measurements to the measurements of the garment! Do note these are the garment measurements & not the measurements you should be for that size. )

Any further sizing information can be found on a product under the 'FIT NOTES' of each product, this will include the model measurements!
If the item you are interested in is on-sale or from a previous collection it will not, unfortunately, be restocked unless we receive a return!

Only items that are available for ‘pre-order’ will definitely be restocked.

We highly recommend signing up to the waitlist for the size you are interested in or getting in touch via email/livechat in regards to if a product will be restocked.
Please be sure you have confirmed your subscription to our mailing list, due to the email being automated it can take a few minutes to deliver to your account!
It may also sometimes be sent to your junk/spam or folder assigned for promotions.

If you are unable to locate this email please email hello@rowiethelabel.com.
Fill out return form included with your order
Pack form with your items & send (via a trackable post) within 30 days (for full price garments) & 14 days (for sale garments) of receivment.
Ship to ROWIE Att: Returns 3/1 BORONIA PLACE Byron Bay NSW 2481 Australia
Your return with undergo a quality review, once approved you will be notified via email!
Unfortunately at this time our Byron & Bangalow boutique are currently closed.

For all contactless drop offs of returns/exchanges to our HQ please get in touch with our team via emailing hello@rowiethelabel.com to organise this!
Our online customer care team is based in Byron Bay, Australia & our hours of business are Monday to Friday 8:30am - 4pm.  

We aim to respond to all enquiries within 2 business days. Please bear with us during busy periods (launch weeks, flash sales or during COVID-19) as we will have an above average number of enquiries to respond to.  

Sometimes our emails may get sent to allocated folders such as promotions or junk. Please check these folders if you do not hear from us within 2 business days. 

Before submitting your order or online enquiry, please carefully review your contact details.
We now offer free standard shipping on all orders, worldwide!

Australia Express
Orders under $250AUD $10
Orders over $250AUD Free

International Express
Orders under $250AUD                     $15 - $45
Orders over $250AUD Free
For specific international delivery pricing see our full chart here
If you would like to change your order please get in touch ASAP after placing your order. As orders are shipped at 1pm AEST every business day we will be unable to change your order after 12pm!
All international customers are responsible for customs & duties within their own country.

Import duties and taxes are not included in the item price or shipping cost.

We have no control over these charges and cannot predict what they may be.

As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.

If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence.

ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.

Do note, if your parcel is returned to us because you declined to pay Custom/Import Duties & Taxes we will not refund your original postal charge.
If you have received a garment you believe to be faulty please e-mail hello@rowiethelabel.com with your order number & photos of the fault. 

Once we have assessed the fault we will arrange a replacement or refund.
If the item is full price before you add the coupon code/promo code it is still considered full price!

Sale garments are items that have a reduced price before a coupon code/promo code has been added to your order 🙂