Shipping & Delivery

If you have further questions on shipping & deliveries, please feel free to contact us.

Australia (Domestic)

All orders shipping domestic within Australia qualify for free Standard Shipping.

Free Standard Australian Orders are sent Via AusPost Parcel Post.

Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.

DELIVERY ESTIMATE

3 - 10 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.

Please note during sale events and busy periods, there may be a slight delay in processing your order.

*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by Australia Post.

OVER $250AUD

Free Express Shipping for orders over $250AUD within Australia.

UNDER $250AUD

$10 Flat Rate for orders under $250 within Australia.

DELIVERY ESTIMATE

1 - 3 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.

Using StarTrack Express and Australia Post Express allows us to choose the fastest shipping method available for your destination, aiming to reduce delivery delays to the best of our ability.

Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.

Please note during sale events and busy periods, there may be a slight delay in processing your order.

*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by Australia Post.

Now available for local residents! Simply shop online and collect your order from our Byron Bay HQ.

When placing your order select 'Local Pickup' at checkout!

Once your order is ready for pickup, you will receive an email to organise your pick up time! You can collect your order from ROWIE HQ in the Byron Bay industrial estate or request for your order to be taken to one of our boutiques in Byron Bay or Bangalow.

Please note all online orders are processed in our HQ in the Byron Bay industrial estate. If you request for your order to be collected from one of our boutiques, additional time will be required to get your order to store for you!

Our 'Local' area is from Ballina to Ocean Shores, and inland including Mullumbimby.

Postcodes: 2479, 2481, 2482, 2483

Please note unfortunately you are unable to try on your ROWIE purchase at our HQ.

To acknowledge the Traditional Custodians of the land your item is being delivered on, we are currently in the process of updating our checkout to include a field for Traditional Place Name.

In the meantime, we ask that you please use the Company field, to ensure your parcel is addressed correctly.

For assistance identifying your areas Traditional place name, please check the Map of Indigenous Australia on AIATIS website here.


International

  • All orders shipping internationally qualify for free Standard Shipping.

    Free Standard International Orders are sent via AusPost Pack & Track.

    - Delivery between 6-20 business days* depending on destination country.

    - This service has limited tracking.

    - No signature on delivery.

    Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.

    When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company (i.e. USPS, Royal Mail, Canada Post).

    Unfortunately this service does not offer signature on delivery, please make sure there is a safe place on premise for your parcel to be left & clear instructions are placed in your order notes.

    We recommend choosing to ship your order with one of our Express International services to ensure your order is delivered safely in a timely manner.

  • Prices dependent on destination.

    Using both DHL Express and Australia Post International Express allows us to choose the fastest shipping method available for your destination, aiming to reduce delivery delays to the best of our ability.

    We recommend DHL Express for International Deliveries.

    - Delivery between 3-7 business days* depending on the destination

    - Fully Trackable

    - Signature required

    - Will ship over the weekend

    - Door to door service

    - All international orders require a phone number for delivery

    Unfortunately DHL Express cannot ship to PO Boxes or Hotels.

    **Please note unfortunately we are unable to offer DHL Express to all countries. If you are interested in shipping your parcel DHL Express please get in touch via email before placing your order, it may incur additional costs.

    Express International Orders are sent via AusPost Express International.

    Once your order has shipped & scanned you will receive tracking from AusPost.

    - This service has limited tracking.

    - Signature on delivery.

    - Once your order has shipped & scanned you will receive tracking from AusPost.

    - When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company (i.e. USPS, Royal Mail, Canada Post).

New Zealand

All orders shipping internationally to New Zealand qualify for free Standard Shipping.


DELIVERY ESTIMATE

5 - 10 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.


Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.


Please note during sale events and busy periods, there may be a slight delay in processing your order.


*The above delivery times are a guideline only and cannot be guaranteed. For more information, please see the International Destination Guideline provided by Australia Post.

Upgrade your shipping to DHL Express for $20AUD.


Free Australia Post International Express Shipping for orders over $250AUD.


DELIVERY ESTIMATE

3 - 6 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.

Please note during sale events and busy periods, there may be a slight delay in processing your order.


*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by Australia Post.

USA

All orders shipping internationally to the USA qualify for free Standard Shipping.


DELIVERY ESTIMATE

6 - 12 Business Days*


Orders placed before 12pm AEST will be shipped that same business day.


Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.


Please note during sale events and busy periods, there may be a slight delay in processing your order.


*The above delivery times are a guideline only and cannot be guaranteed. For more information, please see the International Destination Guideline provided by Australia Post.

OVER $250AUD

Free Express Shipping for orders over $250AUD.

UNDER $250AUD

$20 Flat Rate for orders under $250AUD.

Products in USD are priced accordingly to include various factors such as local taxes, import duties, and shipping costs specific to each region, so orders will not be subject to any further costs upon delivery.


DELIVERY ESTIMATE

3 - 7 Business Days*


Orders placed before 12pm AEST will be shipped that same business day.


Please note during sale events and busy periods, there may be a slight delay in processing your order.


*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by Australia Post.

United Kingdom

All orders shipping internationally to the UK qualify for free Standard Shipping.

DELIVERY ESTIMATE

8 - 10 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.

Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.

Please note during sale events and busy periods, there may be a slight delay in processing your order.

*The above delivery times are a guideline only and cannot be guaranteed. For more information, please see the International Destination Guideline provided by Australia Post.

Price calculated at checkout.

All express orders shipping to the UK are dispatched with Delivery Duty Paid (DDP). Products in GBP are priced accordingly to include various factors such as local taxes, import duties, and shipping costs specific to each region, so orders will not be subject to any further costs upon delivery.

DELIVERY ESTIMATE

3 - 7 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.

Please note during sale events and busy periods, there may be a slight delay in processing your order.

*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by Australia Post.

Canada

All orders shipping internationally to Canada qualify for free Standard Shipping.

DELIVERY ESTIMATE

6 - 12 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.

Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.

Please note during sale events and busy periods, there may be a slight delay in processing your order.

*The above delivery times are a guideline only and cannot be guaranteed. For more information, please see the International Destination Guideline provided by Australia Post.

OVER $250AUD

Free Express Shipping for orders over $250AUD.

UNDER $250AUD

$30 Flat Rate for orders under $250AUD.

DELIVERY ESTIMATE

3 - 5 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.

Please note during sale events and busy periods, there may be a slight delay in processing your order.

*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by Australia Post.

Rest of World

All orders shipping internationally qualify for free Standard Shipping.

DELIVERY ESTIMATE

6 - 15 Business Days*

Orders placed before 12pm AEST will be shipped that same business day.

Once your order is dispatched and scanned, you will receive tracking in a shipment confirmation email from us, as well as in a separate email from the courier.

Please note during sale events and busy periods, there may be a slight delay in processing your order.

*The above delivery times are a guideline only and cannot be guaranteed. For more information, please see the International Destination Guideline provided by Australia Post.

OVER $250AUD

Free Express Shipping for orders over $250AUD.


UNDER $250AUD

$30 Flat Rate for orders under $250AUD.

DELIVERY ESTIMATE

5 - 8 Business Days*


Price and delivery estimates are for most international destinations, however excludes selected countries. For more information see the below section.


Orders placed before 12pm AEST will be shipped that same business day.


Please note during sale events and busy periods, there may be a slight delay in processing your order.


*The above delivery times are a guideline online and cannot be guaranteed. For more information, please see Domestic Delivery Updates provided by Australia Post.


Frequently Asked Questions

  • All express orders shipping to the UK are dispatched with Delivery Duty Paid (DDP). Products in GBP are priced accordingly to include all duties & taxes so orders will not be subject to any further costs upon delivery.

    Currently, all other international customers outside of the UK are responsible for customs & duties within their own country.

    Import duties and taxes are not included in the item price or shipping cost.

    We have no control over these charges and cannot predict what they may be.

    As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.

    If you refuse to pay these charges your parcel may be abandoned, and ROWIE will not be held responsible for any loss of funds as a result of this occurrence.

    ROWIE is legally required to declare the full value paid on shipments & cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.

    Please note, if your parcel is returned to us because you declined to pay Custom/Import Duties & Taxes, a penalty fee will apply.

  • Our sincere apologies for the delay with your order! We ask that you first please check Australia Post for any disruptions within Australia (Domestic) or International, and if you require further assistance, please contact us.

  • If you have placed an order and would like to make any changes, please contact our customer care team as soon as possible. We aim to process orders as quickly as possible, so occasionally changes cannot be made.

    Please make sure you choose your items carefully and enter the correct shipping details before placing your order. We aim to assist with any change requirements however, please note we cannot guarantee your requested changes can be made to your order prior to shipment and once the order has left our premises, we are unable to make any changes. You will be charged the standard applicable postage rate to resend your order if it is returned to sender.

Hassle-Free Returns & Refunds

Further questions?