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AusPost - 25 May 2020

There are delivery delays in our network due to:
reduction in air freight capacity and passenger flights (which also carry our parcels)
a significant increase in parcels that require manual sorting
hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)

The current reduction in domestic flights has seen delays begin to occur in our domestic deliveries – particularly in the Express Post Network.

These delays can be up to a few days, particularly to regional and rural communities, and mean that:
the delivery time for Perth and Brisbane may increase by up to five days
the delivery time for North Queensland may increase by up to seven days
Express items will be given priority over Standard items during this time.
In some cases, we're having to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.

We apologise for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience during this time.

Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off.

The above information is as seen on Australia Post's website on the 11th May, for more further information please continue to their website here.

What we are doing about delays?
We are currently re-assessing our delivery options so that your orders will reach you sooner. 

Introducing our latest fully carbon neutral, door to door delivery service, Sendle (Courier Please/Fastways)! 

By using Sendle (Courier Please/Fastways) on select orders we aim to reduce delivery delays to the best of our ability.

AusPost - 22 May 2020

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

Express service will continue to receive priority despatch for all locations where air capacity is available. Please visit this page for suspension of services for this product to select countries. Signature on delivery for this service impacted in most destinations. 

Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. We are working hard to clear all backlog and deliver your items as soon as possible. Thank you for your patience.

Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on order delivery.

Currently there are known delivery service delays to and from:

New Zealand
(12-15 Business Days)
United States of America
(25-35 Business Days)
United Kingdom
(12-20 Business Days)
Canada
(40-60 Business Days)
Singapore
(7-10 Business Days)
Japan
(8-12 Business Days)
(Number of days delayed inclusive of time to leave Aus and time for delivery in destination. All delivery speeds are from metro-to-metro excluding time in customs.)

The above information is as seen on Australia Post's website on the 11th May, for more further information please continue to their website here.

Now available for local residence! (Our ‘Local’ area is from Ballina to Ocean Shores, and inland including Mullumbimby - 2479, 2481, 2482, 2483)
Simply shop online and pick up your parcel from our Byron Bay HQ.
When placing your order select 'Pick up' at checkout.
You will then receive an email to organise your pick up time!
Standard Australian Orders are sent via AusPost Parcel Post. 

Once your order is dispatched you will receive tracking in a separate email from Aus Post. (Tracking information will also be in your shipment confirmation email).
This service has full tracking

Delivery Estimate 6-15 Business Days*
*Please see our COVID-19 Shipping for up to date information on shipping delays.

What we are doing about delays?

We are currently re-assessing our delivery options so that your orders will reach you sooner. 

Introducing our latest fully carbon neutral, door to door delivery service, Sendle (Courier Please/Fastways)! 

By using Sendle (Courier Please/Fastways) on select orders we aim to reduce delivery delays to the best of our ability.
Standard International Orders are sent via AusPost Pack&Track. 

Once your order has shipped & scanned you will receive tracking from AusPost.
This service has limited tracking.
 No Signature on delivery.
Once your order is dispatched you will receive tracking in a separate email from Aus Post. (Tracking information will also be in your shipment confirmation email).

When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company (i.e. USPS, Royal Mail, Canada Post).

Unfortunately this service does not offer signature on delivery, please make sure there is a safe place on premise for your parcel to be left & clear instructions are placed in your order notes.

We highly recommend choosing to ship your order with DHL Express or Express International to ensure your order is safely delivered.
Delivery Estimate 5-14 Business Days*
*Please see our COVID-19 Shipping for up to date information on shipping delays.
DOMESTIC DELIVERY REGION (AUS POST EXPRESS)  ESTIMATED DELIVERY ORDERS BELOW $250 ORDERS ABOVE $250
Byron Bay / Gold Coast / Brisbane 1-2 Business Days $10.00 FREE SHIPPING
Sydney (NSW Metro) 1-2 Business Days $10.00 FREE SHIPPING
Melbourne (VIC Metro) 2-3 Business Days $10.00 FREE SHIPPING
Perth (WA Metro) 3-4 Business Days $10.00 FREE SHIPPING
Adelaide (SA Metro)  2-3 Business Days  $10.00 FREE SHIPPING
Canberra (ACT Metro)  1-2 Business Days $10.00 FREE SHIPPING
Hobart (TAS Metro)  3-4 Business Days $10.00 FREE SHIPPING
Regional  4-7 Business Days* $10.00 FREE SHIPPING
See our COVID-19 Shipping for up to date information on shipping delays.

Free express shipping for all orders over $250
Flat rate $10 for orders under $250 within Australia.

Orders placed before 1pm AEDT will be shipped that same business day** via Australia Post Express. Once your order is dispatched you will receive tracking in a separate email from Aus Post. (Tracking information will also be in your shipment confirmation email).

**Please note, during sale events and busy periods, there may be a slight delay in processing your order
INTERNATIONAL SHIPPING SERVICE ESTIMATE DELIVERY (NOT INCL. CUSTOMS) ORDERS BELOW $250 ORDERS ABOVE $250
(NZ) Express International  3-4 Business Days $15.00 FREE SHIPPING
(USA & Canada) DHL Express 3-5 Business Days $25.00 FREE SHIPPING
(UK) DHL Express 3-5 Business Days $30.00  FREE SHIPPING
(Select Countries) DHL Express  3-6 Business Days $45.00 $45.00
(Rest of World) Express International 5-8 Business Days Calculated at checkout FREE SHIPPING
Standard International 5-14 Business Days Calculated at checkout Calculated at checkout
See our COVID-19 Shipping for up to date information on shipping delays.
We recommend DHL Express for International Deliveries*

Delivery between 3-7 business days* – depending on the destination
Fully Trackable
Signature required
Will ship over the weekend
Door to door service
All international orders require a phone number for delivery. Unfortunately DHL Express cannot ship to PO Box’s or Hotels.

*Please note unfortunately we are unable to offer DHL Express to all countries. If you are interested in shipping your parcel DHL Express please get in touch via e-mail before placing your order, it may incur additional costs.

** DHL EXPRESS is the only shipping option available for the following countries:

USA
Canada
Indonesia
Please feel free to email us here with any further enquiries
Express International Orders are sent via AusPost Express International.

Once your order has shipped & scanned you will receive tracking from AusPost.

 This service has limited tracking.
 Signature on delivery.
Once your order has shipped & scanned you will receive tracking from AusPost.
When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company (i.e. USPS, Royal Mail, Canada Post).
Standard International Orders are sent via AusPost Pack&Track. This service does NOT have a flat rate fee. It is charged based on the total weight of your order.*

Once your order has shipped & scanned you will receive tracking from AusPost.

 This service has limited tracking.
 No Signature on delivery.
Once your order has shipped & scanned you will receive tracking from AusPost.
When the order has landed in your country the tracking/parcel is then forwarded onto your national shipping company (i.e. USPS, Royal Mail, Canada Post).

Unfortunately this service does not offer signature on delivery, please make sure there is a safe place on premise for your parcel to be left & clear instructions are placed in your order notes.

*Please note, the more items you purchase, the higher the shipping cost will be. In some cases, EXPRESS SHIPPING options may be more cost effective.

We highly recommend choosing to ship your order with DHL Express or Express International to ensure your order is safely delivered.