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We want you to be completely satisfied with your purchase from ROWIE! 
If something isn’t quite right, you may return your order for a refund or virtual online voucher subject to the following conditions:
Your return must be postmarked within 30 days of delivery or store collection.
Are returned in original condition – unworn, unwashed with tags attached.
If item quality review is approved, full price items can be refunded or exchanged for a credit note
Original shipping costs are non refundable and customers are responsible for the cost of return shipping.
If a Discount/Promotional code is used, item is still considered full price.
Please ensure all ROWIE swimwear is tried on over your own undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or showing any signs of wear.
Due to hygiene reasons intimate briefs, earrings and hair accessories are considered final sale and cannot be returned.
Please try on your new shoes on soft surfaces prior to being worn as we will not accept shoes with sole markings or scratches.

Virtual Online Gift Cards cannot be returned and are valid for 3 years from the date of issue.

Your return must be postmarked within 14 days of delivery or store collection.
Are returned in original condition – unworn, unwashed with tags attached.
Sale items are eligible for Virtual Online Gift Card – we do not offer refunds on sale items for change of mind.
Original shipping costs are non refundable and customers are responsible for the cost of return shipping.

Virtual Online Gift Cards cannot be returned and are valid for 3 years from the date of issue.

All ROWIE swimwear must be returned in the original condition, unworn, unwashed with hygiene liners and swing tags in place. 

Due to health regulations garments that have had hygiene stickers removed, marked, worn, damaged or laundered will not be accepted. Please ensure all swimwear is tried on over your own undergarments. 
Due to hygiene reasons briefs, earrings and hair accessories are considered final sale and will not be accepted as a change of mind return.


Return FAQ
To return any ROWIE items from your order simply logde your return online via our ‘Request A Return’ page at the bottom left of our website. 

Please ensure your returned item is in original condition. 

If you have opted to post your return back to us via your own preferred shipping method, please continue to post your unworn garment via a trackable postal service to our head office:
 
ROWIE The Label
ATT: RETURNS
Unit 3, 1 Boronia Place
Byron Bay NSW 2481
AUSTRALIA

Please include your original invoice and clearly display your name and return number so we can identify your return.
If you wish to exchange your item please indicate this when submitting your returns request. Once your return has been received and processed you will be emailed a virtual gift voucher. The value of your voucher is the amount paid after any discounts plus minus the original postage. 
This voucher may be used to purchase the item you are wishing to exchange your return for. 
Unfortunately we are unable to reserve stock or facilitate direct exchanges for any online purchases. 
Due to the limited nature of our garments, we cannot guarantee your preferred item will still be available by the time we receive your return. 
At ROWIE we take pride in our reputation for quality and would hate for any of our customers to receive any item that is flawed in any way! 

So that we can assist you further, please email hello@rowiethelabel.com with your order number and images of what you have received. We will work with you to resolve it as soon as possible. 
Please allow up to 5 business days from the date ROWIE The Label receives your return for it to be processed and 5-10 business days for your bank to post the refund to your account. You will receive an email once our team has processed your refund so you know it’s on the way!

During sale/launch weeks there may be a delay in processing your return or exchange. We thank you for your patience and understanding during these times.
Afterpay returns follow our standard returns process!

Your refund will be processed and communicated to you via Afterpay shortly after the refund has been authorised by ROWIE The Label. The returned item/s will create an adjusted Afterpay payment schedule or a refund of your completed payments. 

Yes! Items that are considered full price before a promotional code is used can be returned for a full refund.
Unfortunately we are currently unable to process returns or refunds for online orders in our Boutique.

You are welcome to drop your return into our Boutique and it will then be processed by our online returns team once it has been received at our warehouse.

Please ensure your return has been lodged online via our ‘Request A Return’ page at the bottom left of our website prior to taking your item/s into our Boutique. 

If you choose to take your return to our Boutique, there may be delays with your return being processed.
If you wish to return a ROWIE item purchased from one of our stockists, we please ask that you contact them directly.