ROWIE Return Policy | Hassle-Free Returns & Refunds

Hassle-Free Returns & Refunds

We want you to be completely satisfied with your purchase from ROWIE!
If something isn't quite right, you may return your order for a refund or online store credit subject to the following conditions.

Request a Return

Terms & Conditions

Items must be returned in original condition — unworn, unwashed and with tags attached
Original shipping costs are non-refundable
Returns are reviewed on arrival to ensure item condition and return reason align
Footwear must be returned in the original shoe box, placed inside a protective outer carton
Store credit is supplied as a virtual gift card, valid for 3 years, and cannot be returned or exchanged for cash
Australian customers are responsible for arranging and covering their return shipping costs. International customers can purchase a prepaid return label through our Returns Portal, with the calculated shipping cost displayed before the return is confirmed.
Full-price items are eligible for a refund or 110% online store credit
Sale items are eligible for store credit only, equivalent to the price paid for the product
Final sale are not eligible for refund or store credit
All styles discounted during a flash/promotional sale with a code, automatic discount or physical markdown can be returned for a credit note only, to the value of the price paid for the product
Returns must be lodged within 30 days of delivery

Product Return Type

Full-price items are eligible for:
- A refund, or
- 110% online store credit
Eligibility is subject to the return conditions below and the purchase context (see Promotional Purchases).
Items marked Sale are eligible for return for store credit only, unless otherwise stated on the product page. Store credit will be issued to the value of the price paid for the product.
The following items are considered final sale and cannot be returned unless deemed faulty:
- Swimwear
- Intimate briefs
- Earrings
- Hair accessories
Items marked Final Sale on the product page are also not eligible for return unless faulty.
Products purchased on sale or as part of a promotional event — including flash sales, sitewide promotions, items reduced in price on-site, or products discounted as part of a sale promotion at checkout — are considered promotional purchases.

Where applicable, these items are eligible for store credit only, even if they are usually considered full-price products.

Welcome discounts do not classify an item as promotional, provided the product itself is not on sale or part of a promotional event at the time of purchase.

Any return conditions relating to promotional items will always be clearly noted on the relevant product or collection page at the time of purchase.
If you believe your item is faulty, please contact Customer Care within 7 days of delivery, including your order number and clear photos.
All faults are assessed in line with Australian Consumer Law.
Footwear must be returned unworn and unmarked, including:
- The original shoe box
- All protective packaging (if applicable)
The shoe box must be placed inside a protective shipping satchel or box. The shoe box alone is not suitable as external packaging.
Returns sent without appropriate outer packaging may not be accepted or may incur a repackaging fee.
Please try shoes on indoors, on a soft surface. Footwear showing sole markings, scratches or signs of wear will not be accepted.
- Returns must be lodged within 30 days of delivery
- Customers are responsible for return shipping costs unless the item is deemed faulty
- Returns are processed within 3–5 business days once received at our Byron Bay warehouse
• Returns must be lodged within 30 days of delivery.
• International customers can purchase a prepaid return shipping label through our Returns Portal.
• The return shipping cost is calculated based on your location and displayed before you confirm your return.
• Return shipping costs, duties and taxes are the responsibility of the customer.
• Duties and taxes paid on the original order are non-refundable through ROWIE. You may be eligible to reclaim these charges by contacting your local customs authority directly.
• If you believe your item is faulty, please contact Customer Care before returning it.

How Returns Work

Log your return via the Returns Portal using your order number and email address.
Select the item(s) you would like to return, choose your return reason and follow the instructions provided.
Australian customers will need to arrange return postage with a carrier of their choice.
International customers can purchase and download a prepaid return label through the portal. The calculated shipping cost will be displayed before the return is confirmed.
To be eligible for return, items must:
- Be lodged within 30 days of delivery
- Be unworn, unwashed and in original condition
- Have all original tags attached
- Show no signs of wear, damage or alteration
Once your return is received, our team will review item condition and ensure the supplied return reason aligns. Returns are approved once this process is complete.
Original shipping costs are non-refundable.
Store credit is issued as a virtual gift card and sent via email.
It is valid for 3 years from the date of issue and cannot be refunded or exchanged for cash.
We don’t currently offer direct exchanges.
If you’d like another size or style, please return your item and place a new order using your store credit.
If you believe your item is faulty, please contact Customer Care within 7 days of delivery, including your order number and clear photos.
All faults are assessed in line with Australian Consumer Law.
You’re welcome to drop off your online return at our ROWIE boutique instead of posting it back. Please note:
- All online returns must have an approved RMA (Return Merchandise Authorisation). Returns without an RMA cannot be accepted in-store.
- Please ensure your RMA is included with your parcel when dropping it off.
- Returns are not processed in the boutique. Our in-store team will pass your parcel to our Returns Department at HQ.
- Because of this, there may be delays in processing for boutique drop-offs.
- For the fastest turnaround, we recommend posting your return directly to the address provided in your RMA approval.
Start a return / request an RMA: https://www.rowiethelabel.com/a/return