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We want you to be completely satisfied with your purchase from ROWIE! 
If something isn’t quite right, you may return your order for a refund or virtual online voucher subject to the following conditions:
Your return must be postmarked within 30 days of delivery or store collection.
Are returned in original condition – unworn, unwashed with tags attached.
If item quality review is approved, full price items can be refunded or exchanged for a credit note
Original shipping costs are non refundable and customers are responsible for the cost of return shipping.
If a Discount/Promotional code is used, item is still considered full price.
Please ensure all ROWIE swimwear is tried on over your own undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or showing any signs of wear.
Due to hygiene reasons earrings and hair accessories are considered final sale and cannot be returned.
Please try on your new shoes on soft surfaces prior to being worn as we will not accept shoes with sole markings or scratches.

Virtual Online Gift Cards cannot be returned and are valid for 3 years from the date of issue.

Your return must be postmarked within 14 days of delivery or store collection.
Are returned in original condition – unworn, unwashed with tags attached.
Sale items are eligible for Virtual Online Gift Card – we do not offer refunds on sale items.
Original shipping costs are non refundable and customers are responsible for the cost of return shipping.

Virtual Online Gift Cards cannot be returned and are valid for 3 years from the date of issue.

Do note our return period commences from the date the order is received by the consumer (i.e. date of delivery or collection).

Any delays with your order being delivered will not interfere with your 30 days (for full price garments) & 14 days (for sale garments).  

With updated health & safety measures in place there may be delays with processing your return. Please allow up to 5 business days from the date ROWIE The Label receives your return for it to be processed.

If you receive an item believed to be faulty, please send photos to hello@rowiethelabel.com as soon as possible.
Return FAQ
Fill out your ROWIE Return Form (included with your order). Please note if your return form is not correctly filled out or missing, this may delay the processing of your return.

Ensure that your returned item is in original condition.

Post your item & return from via a trackable postal service to our head office:

ROWIE The Label
ATT: RETURNS
Unit 3, 1 Boronia Place
Byron Bay NSW 2481
AUSTRALIA
We are unable to reserve stock or facilitate direct exchanges for any online purchases. 

Due to the limited nature of our garments, we cannot guarantee your preferred item will still be available by the time we receive your return and we will issue you a store credit instead.
At ROWIE we take pride in our reputation for quality and would hate for any of our customers to receive any item that is flawed in any way! 

So that we can assist you further, please email hello@rowiethelabel.com with your order number and images of what you have received. We will work with you to resolve it as soon as possible. 
Please allow up to 5 business days from the date ROWIE The Label receives your return for it to be processed and 5-10 business days for your bank to post the refund to your account. You will receive an email once our team has processed your refund so you know it’s on the way!

During sale/launch weeks there may be a delay in processing your return or exchange. We thank you for your patience and understanding during these times.
Afterpay returns follow our standard returns process!

Your refund will be processed and communicated to you via Afterpay shortly after the refund has been authorised by ROWIE The Label. The returned item/s will create an adjusted Afterpay payment schedule or a refund of your completed payments. 

Yes! Items that are considered full price before a promotional code is used can be returned for a full refund.
Unfortunately we are currently unable to process returns or refunds for online orders in our Boutique.

You are more than welcome to drop your return at our boutique with your filled in return form, we will then pick up your return & process it in our warehouse!

If you choose to do this there may be delays with your return being processed.

If you wish to return a ROWIE item purchased from one of our stockists, we please ask that you contact them directly.