Some pieces sell out before we’re ready to say goodbye. When enough of you ask, we make a small run, and pre-orders let you secure yours before it lands. For anything else, reach our Customer Care team at hello@rowiethelabel.com or call +61 2 6685 8258.
A pre-order lets you secure a piece that’s on its way to us but hasn’t landed yet. We make these in small, limited runs, so once a size is gone, it’s gone.
When you place your order, just like any other purchase. Afterpay is available at checkout.
Each pre-order piece shows its expected dispatch date on the product page and in your order confirmation. Pre-orders are first out the door when stock arrives. If it lands early, yours ships early too, and we’ll email you tracking as soon as it’s on its way.
We give our best estimate, but production and freight can shift. If your date moves, we’ll email you straight away, and you can choose to wait or cancel for a full refund.
No. Your in-stock pieces ship now, and your pre-order follows separately once it arrives, at no extra shipping cost.
Yes. You can cancel any time before it’s dispatched for a full refund. Email hello@rowiethelabel.com with your order number.
If your size is still available, email us before your pre-order is dispatched and we’ll do our best to swap it.
Yes. Our usual returns policy applies, counted from the day your order is delivered. Full-priced pieces can be returned within 30 days of delivery for a refund or 110% store credit, unworn with tags attached.
Pre-orders ship with the same options as any order: free standard shipping within Australia, and free express on orders over $250. International rates are calculated at checkout.
We’d rather make less and sell it than make too much and discount it. Pre-orders let us make the styles you actually want, in the sizes you need.
Ask us at our Byron Bay and Bangalow boutiques. We can help you place your pre-order online.
